Support · Account

Account & Access Support

Help with registration, verification, sign-in, password recovery, roles, and profile access.

Customer SupportAccount

Registration

Create one account using an email address you control. Select Author, Reviewer, or Editor as the requested public role. Journal Staff and Administrator access are not self-assigned.

Email verification

New accounts require email verification. Reviewer and Editor requests may then wait for administrator approval.

Password recovery

Use Forgot Password from the sign-in flow. If delivery fails, contact support using the account email address. Support should never ask you to reveal the existing password.

Profile information

Signed-in users can update academic profile information and visibility settings from the account area. Contact email visibility is separate from the login email, and private information should only be made public intentionally.

Suspended or inaccessible account

If access remains unavailable after normal recovery steps, submit a ticket with the account email and a concise description of the problem.